Very Good Video Rental Terms & Conditions

1. Rental Accounts

All renters must maintain a Very Good Video rental account.

The primary account holder must be at least 18 years old.
One primary account holder is responsible for rentals and authorized charges associated with the household account.
Additional household members may be registered as authorized renters.
A valid payment method and separate card-on-file authorization are required.

2. Regular Rentals

Regular rentals are for 7 calendar days after the checkout date.
A maximum of 4 movies may be checked out per household at any time, unless membership terms specify a lower limit.
No late fees are charged on regular rentals.
All rentals are due by midnight on the designated return date.
If the store is closed on the due date, the rental is due by closing on the next day the store is open.

3. Standard Membership

Includes 8 rentals per month.
Rentals may be used at any time during the month.
Each checkout, including a New Release, counts toward the 8 included rentals.
Unused rentals do not roll over.
Additional rentals are available at posted rental prices.
Maximum 4 movies checked out per household at a time.
All regular rental and New Release terms apply.

4. Premium Membership

Includes unlimited rentals during an active membership.
Maximum 4 movies checked out per household at a time.
Additional movies may be checked out when existing rentals are returned.
Includes New Releases, subject to the separate New Release rental terms.

5. New Releases

All movies designated as New Releases have a 2-day rental period after the checkout date.
New Releases are included in both Standard and Premium Memberships.
A maximum of one (1) New Release may be checked out per household at a time.
New Releases are not eligible for renewal.

Late Fees

New Releases incur a $2 fee per additional night after the due date.
Late fees are capped at $10 per movie, excluding applicable taxes.
The cap applies to all customers regardless of membership status.
When a replacement charge is assessed for an unreturned New Release, accumulated late fees are waived.
If the movie is subsequently returned and the replacement charge refunded under Section 8, applicable late fees of up to $10 may instead be deducted from the refund.

6. Rental Renewals

Regular rentals are eligible for one free 7-day renewal.
Renewal requests must be made before the current due date.
Renewals are subject to availability and store approval.
Movies requested or reserved by other customers may not be eligible.
Approved renewals extend the due date by 7 calendar days.
Renewals do not count as additional membership rentals.
New Releases are not eligible for renewal.

7. Overdue Rentals

Regular Rentals

No late fees are charged.
Accounts with regular rentals more than 7 days overdue may have new checkout privileges temporarily suspended.

New Releases

A $2 nightly late fee applies, up to the $10 maximum.
Additional rentals may be restricted while New Releases are overdue.

Rental Reminders, Overdue Notices & Replacement Notifications

Very Good Video will make reasonable efforts to notify customers of upcoming and overdue rentals using their registered email address and, where separately authorized, text messaging.

Our standard notification schedule is:

1 day before the due date: Friendly return reminder.
1 day overdue: Overdue notification. New Release renters will be informed that $2 nightly late fees have begun accruing.
3 days overdue: Follow-up reminder with return instructions and applicable fee information.
7 days overdue: Additional overdue notice and explanation of possible rental restrictions.
27 days overdue: Final warning identifying the anticipated replacement charge and the scheduled charge date, at least three days before billing.
30 days overdue: If the movie remains unreturned and a replacement charge is successfully processed, an email confirmation identifying the amount charged, movie, transaction details, and applicable refund deadline.

Notification dates will be calculated using the applicable rental due date, including any approved extension.

No late fees are charged on Regular Rentals. New Release late fees are $2 per additional night, capped at $10 per title, plus applicable taxes.

Once an item has been returned and its return has been confirmed, pending overdue reminders for that item will cease.

Customers are responsible for returning rentals by their designated due dates. Rental reminders are a courtesy and do not independently extend due dates or waive otherwise valid charges.

If a customer disputes an outstanding rental or replacement charge, Very Good Video will review the account and available return records before processing a disputed replacement charge.

Customers who believe a reminder or charge is incorrect may contact Very Good Video for assistance.

8. Lost and Unreturned Movies

Any movie not returned within 14 calendar days after its applicable due date, including an approved renewal, may be classified as lost and charged at replacement cost.

Replacement Charges

Charges reflect the reasonable cost of replacing the same title, format, and edition with a comparable copy, including applicable taxes and reasonable shipping costs.
Customers will be notified before a replacement charge is processed.
New Release late fees are waived when the replacement charge is assessed, so customers are not charged both amounts for the same outstanding rental.

9. Rare, Collectible, and Out-of-Print Movies

Certain movies may carry a higher replacement value because of their rarity, limited availability, special edition, or out-of-print status.

Any special replacement value must be disclosed to the customer before checkout.
The customer must acknowledge the disclosed replacement value before renting the title.
Any replacement charge must be reasonable and supported by the cost of obtaining a comparable copy.
If no special replacement value was disclosed, the ordinary reasonable replacement-cost policy applies.
Very Good Video does not impose undisclosed collectible surcharges.

10. Damaged Movies

Customers are responsible for returning rented discs, cases, and included materials in substantially the same condition as checkout.
Normal wear and tear is acceptable.
Minor cosmetic damage that does not affect playback will not ordinarily result in charges.
Discs lost or damaged beyond reasonable repair may be subject to reasonable replacement costs.
Customers will be notified of damage-related charges.

11. Household Rental Privileges

Rental allowances and checkout limits apply per household.
A household consists of individuals sharing the same primary residential address.
Household members may share membership benefits and rental privileges.
Each household has one primary account holder responsible for applicable charges.
Multiple accounts may not be used to circumvent household checkout limits.
Rental histories and personal information will be handled in accordance with applicable privacy laws.

12. Payment Authorization

A valid payment method must be maintained on file through Very Good Video's payment processor. The primary account holder must separately authorize the storage and use of their payment card for specified rental-related charges.

Authorized charges may include:

Regular rental fees.
New Release late fees.
Lost or damaged title replacement costs.
Applicable taxes.

Customers will receive receipts for charges, and advance notice before replacement billing. Accounts with unresolved balances or invalid payment information may have rental privileges temporarily suspended.

13. Membership Billing and Cancellation

Memberships are subject to the prices, renewal conditions, and cancellation procedures disclosed at enrollment.
Standard Membership rental allowances reset on the applicable monthly billing-cycle date.
Unused rentals expire at the end of the billing cycle.
Membership cancellation does not eliminate responsibility for outstanding rentals or valid charges.
Rental due dates remain in effect following cancellation.
Automatic renewals, where applicable, require separate affirmative consent and applicable cancellation disclosures.

14. Changes to Rental Terms

Very Good Video may update its rental policies with appropriate notice. New terms will apply prospectively and will not retroactively alter the terms of existing rentals.

15. Customer Acknowledgment

By accepting this rental agreement, the primary account holder acknowledges the rental periods, membership limitations, overdue policies, replacement-charge rules, and household responsibilities.

Payment-card storage and automatic membership renewals, if applicable, require separate authorization.

VERY GOOD VIDEO
3433 Broadway, Sacramento, CA 95817
Policy Version 1.1 — October 2026